Professional Standards Section
The Police Services Act establishes a partnership between the Ottawa Police Service, the Police Services Board, members of the public, and the Ontario Civilian Police Commission (OCPC). The emphasis of the "Complaints" portion of the Act is to resolve complaints including damage or loss of property due to police actions, in a timely, professional, and where possible in an informal manner.
- The Professional Standards Section investigates and facilitates the resolution of complaints in an impartial and professional manner.
- We believe that all people have the right to be treated in a courteous and professional manner.
- We will conduct our investigations with fairness and impartiality.
- We believe our investigations must be completed in a timely fashion with thoroughness and consistency.
The Professional Standards Section has a mandate to investigate:
- conduct complaints filed pursuant to Part V of the Police Services Act,
- complaints about the Service provided by the Ottawa Police Service,
- complaints about the policies of the Police Service,
- discharges of firearms - Regulation 926, Section 12 Police Services Act,
- conduct parallel investigations into matters referred to the Special Investigations Unit dealing with service of and/or the Policies of the Police Service and the conduct of police officers,
- complaints and serious discipline issues concerning non-sworn members,
- analyze Public Complaints to identify training issues and recommend remedial action,
- interact with members of the public providing them with information on the role of the Professional Standards Section as it relates to the complaints process,
- any other duties as may be directed by the Chief of Police.
Policing is both very important and sometimes difficult. We are anxious to know how we're doing our job, and how our efforts are perceived by the community.
We're especially interested to know of the exceptional circumstances involving our officers. Therefore, if you wish to compliment one of our officers or complain about the conduct of an officer, or the policy and services of the police service, we invite your comments.
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