Remaining calm and making quick, sound judgements in emergency situations are vital in performing well in emergency response situations.
Communications Clerks are a critical element in the team that brings law enforcement, fire protection, emergency medical care, and City services to the community - they are the heart of the 9-1-1 system in Ottawa.
Communications Clerks must work with a high degree of judgment and independence, and also be able to evaluate emergency situations and make split-second decisions regarding the type of response appropriate for the circumstances. The work can be very intense, but very rewarding!
This job is not for everyone!
Many different things are occurring simultaneously that you must keep track of, and at any time, an emergency call will require your full and immediate attention and quick response. While responding to 9-1-1 calls for service, often, it is required to listen to French dialogue, speak in French and simultaneously type in English. This position requires shift work, meaning you will be required to work a variety of day, evening, and overnight shifts, including weekends and holidays.