Tow truck non-compliance results in 168 charges laid

FOR IMMEDIATE RELEASE: Thursday, February 20, 2025    1:30 p.m.

(Ottawa) – Since January 1, 2025, the Ottawa Police Service (OPS) has been conducting tow truck compliance checks to ensure adherence to the Towing and Storage Safety Enforcement Act (TSSEA), Compulsory Automobile Insurance Act (CAIA) and the Highway Traffic Act (HTA).

Police checked tow truck operators, drivers, and vehicle storage facilities for compliance, resulting 168 charges against multiple companies and drivers.

The main goal of this operation was to keep the public safe and protect consumers by making sure tow truck operators and drivers followed the rules. Key issues covered included showing information clearly, obtaining consent for services, and respecting inspection guidelines.

Key Results (as of Tuesday, February 18^th):

• Total Charges: 168
  • TSSEA Charges: 128
  • HTA Charges: 36
  • CAIA Charges: 4
• Companies Charged: 29 out of 62 companies, resulting in a 47% violation rate
• Drivers Charged: 47

Summary of Charges:

• Provide services without consent to tow
• Fail to document consent to tow
• Fail to comply with tow certificate
• Fail to display name and certificate number on tow truck
• Fail to display sign at yard
• Insecure load
• Fail to comply with TSSEA
• Defective brakes
• Inaccurate Driver Vehicle Inspection Report

Additional results:

• 4 out of 6 companies are in violation of the TSSEA relating to what’s posted on their websites and social media.
• 16 yard checks have been completed; 13 out of 16 were found non-compliant with the TSSEA.

"The towing enforcement team’s efforts demonstrate our commitment to safeguarding residents from unlawful towing activities," stated Acting Inspector Dave Merkel. "We will continue enforcing regulations that address public safety and accountability in the tow industry.”

The Ottawa Police Service will continue to enforce towing industry compliance. If you need a tow, know your rights  Know your rights when getting a tow | ontario.ca.

If you have a towing complaint , you can submit it to the online portal Landing Page | TVSO.

Businesses and drivers should be aware of their legal responsibilities under the TSSEA, CAIA and HTA.

- 30 -

Through the Community Safety Data portal data.ottawapolice.ca, members of the public can view, download, and interact with data released by the Ottawa Police Service.

CONTACT:

Media Relations Section                  

Tel: 613-236-1222, ext. 5366